Process Improvement Workshops - circleindigo
Process Improvement Workshops
circleindigo supported a business and Information Services programme of work to define both As-Is and To-Be business processes for Trade Promotion Management, Effectiveness and Optimisation.
Business need
- To understand and capture current As-Is business processes and systems used to deliver Trade Promotion Management activity
- To define new To-Be business processes for Trade Promotion Management, Effectiveness and Optimisation
- To identify hot-spots or parts of the business process that required more urgent attention
- To outline possible areas of quick wins
- To engage all senior staff involved in Trade Promotion Management from across three different business units
What circleindigo did
- Consultation with the business and information services programme leaders to understand the programme and work context
- Designed and delivered a series of two day As-Is and To-Be process definition workshops to develop and build swim lane analysis process models
- Created a highly participative and interactive series of workshops
- Involved all key business representatives responsible for Trade Promotion Management in the three separate business units
Outcomes
- Created and defined As-Is and To-Be business process maps, with interdependencies in sequential time flow
- Clearly defined areas for possible quick wins
- Programme team fully engaged in both the process and the programme of work
- Clear actions for the way forward
